Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at giftog2025@gmail.com. Please note that returns will need to be sent to the following address: RZ-46 Manas Kunj, Uttam Nagar, New Delhi-110059 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at giftog2025@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Custom or personalized products cannot be returned, refunded, or exchanged.

This includes (but is not limited to):

  • Customized 3D miniatures

  • Personalized 3D printed figurines

  • Name-engraved, photo-based, or design-specific products

  • Products made as per customer-approved previews or specifications

Reason: These items are made specifically for you and cannot be resold.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at giftog2025@gmail.com.

Refund Amount Rules

  • 100% Product Value Refund (excluding shipping charges), if:

    • Product is returned in original condition

  • Partial Refund may apply if:

    • Packaging is damaged

    • Minor wear detected

  • No refund for customized products (unless damaged in transit)

Giftog reserves the right to approve or reject returns after inspection.

This policy is subject to change without prior notice.