Shipping policy
At Giftog, we ensure safe packaging and timely delivery of all our products. Please review our shipping policy below for a smooth shopping experience.
1. Order Processing Time
🔹 Customized / Made-to-Order Products
-
Processing time: 3–7 business days
-
Production begins only after order confirmation and design approval (if applicable)
🔹 Standard / Ready Products
-
Processing time: 1–3 business days
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Timeline
-
Estimated delivery time: 3–7 business days after dispatch
-
Delivery timelines may vary based on:
-
Customer location
-
Courier partner serviceability
-
Weather, festivals, or unforeseen delays
-
⏱️ Delivery timelines are estimated, not guaranteed.
3. Shipping Locations
-
Currently shipping across India
-
International shipping may be introduced in the future (if applicable)
4. Shipping Charges
-
Shipping charges (if any) will be clearly displayed at checkout
-
Charges may vary based on:
-
Product size & weight
-
Delivery location
-
-
Shipping charges are non-refundable
5. Packaging & Safety
-
All products are securely packed to prevent damage during transit
-
Customized and fragile items receive additional protective packaging
6. Order Tracking
-
Once shipped, tracking details will be shared via:
-
Email
-
SMS / WhatsApp (if provided)
-
Customers are responsible for tracking their shipment after dispatch.
7. Delayed or Failed Deliveries
Giftog is not responsible for delays caused by:
-
Courier partner issues
-
Incorrect or incomplete shipping address
-
Natural disasters or government restrictions
In case of failed delivery due to incorrect address or unavailability, re-shipping charges may apply.
8. Damaged Products in Transit
If your product arrives damaged:
-
Contact us within 48 hours of delivery
-
Share:
-
Order ID
-
Clear photos or unboxing video
-
After verification, we will arrange a replacement or refund as per our Return & Refund Policy.
9. Address Accuracy
Customers must ensure that:
-
Shipping address
-
Contact number
-
PIN code
are accurate at the time of placing the order.
Giftog will not be responsible for non-delivery due to incorrect details.
10. Split Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.
11. Policy Updates
Giftog reserves the right to update this Shipping Policy at any time without prior notice.
📩 Contact Us
For any shipping-related queries, please contact:
📧 giftog2025@gmail.com